terms and conditions
When you make a booking by phone we will email/post a booking confirmation to you. This is then your receipt and proof of payment.
We accept most major credit cards, and this is the preferred method of payment. Cheques are acceptable if time allows.
Our operating licence requires us to start our registered bus tours at the advertised time. However, all Tours, Talks and Walks are subject to change or cancellation should unforeseen circumstances occur.
Tickets once purchased are non refundable and non transferable.Tickets remain the property of Local Haunts and must be produced at any time during the journey and, if required, delivered up when demanded by an authorised official of the company.
We reserve the right at our discretion to require a person to leave any Tour, Talk or Walk if we deem their conduct to be offensive or disruptive or to be causing annoyance to other passengers, and we shall have no further liability for the carriage of such person.
All reasonable care has been taken to ensure that details, descriptions and prices of our Tours, Talks and Walks appearing on our website and in our leaflets are correct. However, we reserve the right to refuse bookings where incorrect information, including prices and descriptions, has been included in publications issued by third parties.
Prices are subject to change without notice. For the enjoyment and safety of the participants, we operate a strict no smoking policy in all our Tours, Talks and Walks.
Sorry, no dogs allowed, except Guide Dogs.
Children under 15 must be accompanied by an adult. Unfortunately, because Alf is an ex-London Routemaster bus, generally we are unable to accept wheelchairs. However, if you are wheelchair-bound, please give us a call to see if there is anything we can do to help.
Please note that we accept no liability for indirect or consequential loss however caused. In addition, we accept no liability for direct loss, damage, delay or inconvenience, save in the case of death or personal injury caused by the company or its servants or agents.
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